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Utilities

Show All Answers

Q: Where is Public Works located?

A: We are located at 8500 Public Works Drive, at the intersection of Breeden Ave and Portner Avenue.

Q: What hours are you open?

A: Customer Service operates from 8:30 am to 5:00 pm, Monday through Friday

Q: Is there a deposit required?

A: Yes,deposits are calculated as followed:

Single family and Townhomes
Electric $150
Water $100

Apartments
Electric $150

Q: Can a security deposit be waived?

A: Yes, security deposits may be waived based on a favorable return of your credit check and SSN verification.

Q: Are there any charges to connect my utilities

A: Yes. There is a non-refundable service charge. This charge can be paid at the time of application, or it may be applied to your first utility bill. The service charge for electric service is $20 and for both electric and water service, the service charge is $40.

Q: Why do you run credit checks and SSN verification?

A: The federal government has adopted a set of rules (“red flag rules”)that require most local utility departments, as well as water and sewer authorities, to adopt procedures against identity theft.

Q: How do you bill?

A: Bills are rendered monthly, are based upon past usage and become past due twenty-one (21) days from the billing date. A 5% or $5 (whichever is greater) penalty will be assesed if payments are not received by the due dates on the bills.

Q: When and what charges are assessed if my utilities would be disconnected for non-pay?

A: Accounts carrying past due balances are subject to disconnection within 18 days from the due date. Entire account balance, reconnection fee and a possible increase in the security deposit may be required to restore your utility service.

Q: Why is my water brown-looking and what is the City doing to fix it?

A: A sudden change in the normal flow of the water in the water main servicing your area is causing the water to be discolored. A broken water main, turning on a fire hydrant for firefighting, or turning off main valves are usually reasons why discoloration can occur. Discolored water does not pose a health threat and is free from harmful bacteria and safe for most household uses.

Q: Is there a security deposit to connect my utilities?

A: Yes. The security deposits are as follows:

-For electric service, $150
-For water, $50
-For sewer, $50

These deposits are paid at the time of application. If after one year, there are no disconnections, no returned checks, and no more than one (1) late charge, the deposit is applied to the account as a credit.

Q: How do I check for an underground water leak?

A: Turn off the main water valve in your house, usually located under a kitchen sink, near the washer and dryer, or in the basement. This insures that no water is entering the house. Go to your water meter, if the red triangle on the meter is spinning, water is flowing through the meter. Since water is not entering the house. We will do an adjustment once the leak is repaired, if the customer provides us with a copy of the repair receipt and the leak meets the criteria for an adjustment. For more information on the requirements for an adjustment, please call our customer service department.

Q: How to I check for a toilet leak?

A: Put a few drops of food coloring in the tank of the toilet. If, within 20-30 minutes, color appears in the bowl of the toilet without flushing, you have a "silent" toilet leak. This is the homeowners responsibility to repair the leak and no provisions for adjustments are given.